C_C4H56_2411 Exam Simulator and Mock Test
SAP C_C4H56_2411 Exam Specifications
- Exam Code:
- C_C4H56_2411
- Exam Name:
- SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
- Provider:
- SAP
- Time:
- 180 min
- Passing Percentage:
- 68%
- Version:
- 7.2
Question Types
- 26 Single Select
- 54 Multi Select
80 Questions with Answers
- PDF Printable (Q & A)
- 3 Months
Key Features to Key Benefits
Real Exam-like Questions and Answers (80 total)
Expert-Curated Questions
Comprehensive Coverage of Objectives
Instant Access After Purchase
Secure Checkout
Regularly Updated Content
Free Demo Questions Available
Performance Tracking
Always-On Support Service
Topics Covered
- Cases
- User Management
- Service Elements
- Basic Setup
- Service Objects
- Master Data
- Communication Channels
- Personalization and Extensibility
- Integration
- Managing Clean Core
- Scenario-based Questions
SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Readiness Syllabus
In the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 exam, you will design and manage case and service request lifecycles from incident creation to assignment, escalation and closure, configure entitlement tracking and escalation rules, set up SLA enforcement, and implement automation, approvals, and omnichannel routing to support seamless agent work and a productive workspace with macros and templates. You will model the customer data layer covering accounts, contacts and business partners, create and organize knowledge content for articles and solutions, enable data integration with backend systems and APIs, and build analytics with reports and dashboards to monitor performance and key metrics.
Major Areas
- Case management lifecycle including creation, assignment, escalation and closure
- Omni-channel routing and channel integrations
- Knowledge management with articles and solution creation
- Entitlements and service level tracking and escalation rules
- Customer data model covering accounts, contacts and business partners
- Agent workspace and productivity features such as macros and templates
- Service request handling including incident and service request types
- Automation and workflow rules, approvals and business processes
- Analytics with reports, dashboards and key performance metrics
- Data integration and interoperability with backend systems and APIs
How Our Preparation Materials Work
Our comprehensive study resources are built by certified professionals and regularly updated to match the current exam blueprint. Each question in our practice tests mirrors the format, difficulty level, and topic distribution you'll encounter on exam day. The explanations provided with every answer help reinforce your understanding and fill knowledge gaps efficiently. Whether you prefer studying on the go with our mobile-friendly web platform, reviewing printed materials during your commute, or practicing in a dedicated desktop environment, our multi-format approach ensures you can learn whenever and wherever suits you best.
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