Refund Policy
ExamsIndex is committed to its customers' satisfaction. We strive for transparency, fairness, and legal compliance in all business matters to gain our users' trust. In case any of our users are not satisfied with our services or fail on the first attempt, we are committed to refunding their entire money. However, please note that to get your refund, proceed following the given process step by step to prevent any hassle and inconvenience.
Eligibility Criteria for Refunds
Failed Exam
We are liable to refund the amount to users who used the ExamsIndex practice test, followed our certified professionals' guidelines, but still failed the exam. If you are one of them, please apply with your exam result proof and usage logs (if applicable).
Dissatisfaction
If any customer finds the ExamsIndex products unsatisfactory within the first 30 days, we will refund the whole amount. However, please note that you should come with proper details explaining the reasons why the product is not good and what we can improve to make our services better.
Activation & Verification Requirements
Please note that the refunds will be processed only for Windows App purchases, and it is mandatory to submit the invoice number from the original purchase. Also, you will request the refund within the refund window. We will not entertain refund requests in cases where the user does not follow the guidelines.
Refund Exemptions
Expired Orders: Refunds are not applicable after 30 days.
Policy Violations: Accounts that are flagged for unauthorized use are ineligible.
Non-activated Products: Purchases that have never been activated via the Windows app are excluded.
How to Request a Refund?
First of all, locate the invoice number from your original purchase.
Now, submit a refund request either via email or the support portal. If you have any concerns or confusion, you can contact our live customer support as well.
In case you are requesting because of a failed exam, please attach the supporting documents.
In case you are requesting because of dissatisfaction, please include the reasons.
Submit your application and wait for around 5 to 7 business days. We will reply to you for sure.
Frequently Asked Questions
Can I get a refund on ExamsIndex practice tests?
Of course, ExamsIndex values your future, money, and mental peace, so if your request aligns with the above guidelines, we will definitely pay you back.
What if I failed my exam after using ExamsIndex?
Suppose you failed while using our material. If you qualify for the refund, we will definitely compensate you by sending your money back.
Do I need to activate the product to be eligible for a refund?
Yes, as we refund your amount based on two reasons, failed exam or dissatisfaction, and for both the reasons, you first have to activate the course. And as you need to submit your invoice number, activation via the Windows app is necessary.
Are refunds available after 30 days?
No, the validity of all refunds is limited to 30 days; you can't claim later.