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FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

Find answers to common questions about our exam preparation materials and services

Certification & Study Planning

Entry-level: CompTIA A+, Network+ Mid-level: CCNA, AWS Solutions Architect Expert: CCIE, AWS Solutions Architect Professional

It depends on the individual user's learning capacity. Most users need 4-8 weeks of consistent study. However, we recommend that you complete our practice tests until you consistently achieve a score of 85% or higher before taking the real exam.

ExamsIndex offers comprehensive practice material, but we still recommend combining our provided practice tests with official vendor documentation for better results and increased confidence. Additionally, hands-on experience is a plus.

You have to achieve a minimum of 80%+ on the practice test before sitting the real exam. Therefore, aim for a score of around 90% in practice tests to ensure a confident and stress-free success.

Account & Access

No, you don't need to create an account for the free demo because Examsindex offers a free demo for your utmost satisfaction. Once you complete the demo and are satisfied, you can purchase the full version by registering during checkout.

Yes, we offer both laptop and mobile access options. For web-based and PDF: you can access from any device, e.g, mobile, tablet, pc, etc. For the Windows app: you can only access it through Windows operating system devices/computers.

If you forget your password, you can either contact our support team or reset the password using the "Password Reset" option at the login/register page.

Yes, you can easily edit your email and everything else by editing your profile. However, please note that you must first log in to your account.

It's pretty simple. You will find an option in your accounts profile area. If you are still confused, please contact our live chat support immediately, and they will guide you every step of the way.

Study Methods & Learning

The practice test is a mix of all topics, so you have to read all at once to boost your mental compatibility with the real exam and memorize the answers themselves.

Continue to practice more and more. Additionally, you should enhance your knowledge and trust yourself to increase your chances of passing on your first attempt.

Yes, you can, as per your convenience, but it is not necessary because our practice test will show the result report at the end, too.

The best time to practice for an IT certification exam is at least 7 days before the exam or at most within 30 days.

Technical Features

Yes, you can. However, only the first 90 days of updates are free; after that, you must subscribe again. Alternatively, you can opt for a 120-day or even a 365-day product.

Yes, you can definitely review them using our practice mode.

Yes, we offer you the option to bookmark questions for later.

Yes, our system gives you real exam challenges. We ensure a strict timeline with timer presence to boost your confidence in the real exam and reduce your exam fear.

Content Quality & Updates

We have certified experts with years of experience in managing IT certification syllabi and exams. They review everything manually and thoroughly, ensuring their accuracy and compatibility with the real exam.

No, our questions mirror the real exam, so they are neither harder nor easier than the real exam questions.

Yes, we update our content monthly and conduct a manual, thorough review from time to time, removing all outdated material.

Yes, we are more than happy to receive your questions, error detections, or suggestions. You can report them anytime, and we will make sure they are resolved immediately.

Pricing & Plans

Free dumps are often outdated and typically contain practice tests from 2-4 years ago. So, preparing with them means you can't pass a cutting-edge IT exam.

Not at all. However, in the case of a new product/exam launch, prices may be high only for the first two months; later, they revert to the regular price list.

Yes, we offer three subscription models for each product. One for 3 months, the second for 6 months, and the third one for 12 months.

Yes, we allow you to start with a shorter access period and then switch to a more extended access period once you are satisfied.

Yes, we offer bulk discounts. Coupons are available for students who want to buy in bulk.

Our bundle package includes all three types of products, including PDF, Practice test (web-based), and Windows app software, addressing every kind of user's needs.

Exam Strategy & Preparation

Practice more and believe in the ExamsIndex product. Rest assured, you are with an institute that claims a 100% first-time pass or full money back guarantee.

We recommend you practice them again and again, do your in-depth research about your weak areas, and boost your knowledge.

Platform Comparison

We have up-to-date products and competitive market rates with 12 years of market experience, along with a high first attempt pass ratio.

You will not find any real practice tests on YouTube. However, ExamsIndex offers you the latest, accurate, and real exam-based practice tests under certified professional supervision.

No, as we say, we strictly follow the real exam patterns. So, we offer the same number of questions that will be in the real exam.

Yes, we do offer detailed explanations, and yes, of course, more thorough than other platforms, but please note that we don't provide for all.

Security & Privacy

We ensure a 100% safe and secure payment information to prevent fear of data breaches, financial loss, and personal information misuse.

No, we value our users' privacy and security and don't share any data with any third-party app or website.

Yes, you can study anonymously, but please note that you have to request it in advance. We will manage your classes by using any other email address.

We retain your data for as long as necessary, on average, up to 12 months. However, we allow the users to ask to be removed if required.

Voice Search Optimized Questions

You should explore all the categories at the Examsindex database.

We allow you to download and try our free sample to check its accuracy and up-to-dateness.

Yes, using our PDF material or web-based practical test, you can easily proceed on a mobile phone.

Still Have Questions?

Can't find the answer you're looking for? Our friendly support team is here to help! Contact us and we'll get back to you as soon as possible.

📧 Email: support@examsindex.com

💬 Live Chat Available

⏰ Response Time: Within 24 hours