CASM Study Guide PDF and Practice Questions
Devops Institute CASM Exam Specifications
- Exam Code:
- CASM
- Exam Name:
- Certified Agile Service Manager
- Provider:
- Devops Institute
- Time:
- 60 min
- Passing Percentage:
- 70%
- Version:
- 6.0
Question Types
- 60 Single Select
60 Questions with Answers
- PDF Printable (Q & A)
- 3 Months
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Real Exam-like Questions and Answers (60 total)
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Certified Agile Service Manager: Compact Topic Summary
For the Certified Agile Service Manager, you’ll master core agile service management concepts, learn how to build cross-functional teams, manage the product backlog, plan in iterations, and consistently deliver incremental value to customers through measurement and feedback. The curriculum also covers quality assurance in rapid cycles, risk and incident response, stakeholder collaboration, design thinking for scalable service ecosystems, and embedding change enablement, automation, governance, compliance, and security into iterative workflows.
Summary Topics
- Foundations of agile service management and value-driven delivery principles for teams.
- Collaborative roles, responsibilities, and governance for efficient cross-functional teams in practice.
- Product backlog management, iterative planning, and delivering incremental customer value.
- Continuous improvement through metrics, feedback loops, and adaptive process adjustments.
- Quality assurance and testing strategies integrated into rapid development cycles.
- Risk management and incident response within agile service delivery environments.
- Stakeholder engagement, transparent communication, and collaboration to align expectations across teams.
- Service design thinking and architecture for scalable, maintainable service ecosystems.
- Change enablement and automation practices to reduce friction and accelerate delivery.
- Governance, compliance, and security considerations woven into iterative workflows throughout.
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