GCX-AI-GPE Practice Test and Study Guide
Genesys GCX-AI-GPE Exam Specifications
- Exam Code:
- GCX-AI-GPE
- Exam Name:
- Cloud CX AI-GPE and GPR Certification
- Provider:
- Genesys
- Time:
- 120 min
- Passing Percentage:
- 70%
- Version:
- 6.0
Question Types
- 71 Single Select
- 44 Multi Select
115 Questions with Answers
- PDF Printable (Q & A)
- 3 Months
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Skills Covered in Cloud CX AI-GPE and GPR Certification (GCX-AI-GPE)
Cloud CX AI-GPE and GPR Certification candidates learn to design and operate a scalable cloud-based contact center, configure multi-channel routing across voice, chat and messaging, and implement AI-powered call routing plus agent-assist workflows. They also design conversational AI with intents and dialogue flows, enforce data privacy and security for AI features, monitor analytics and AI model performance, integrate CRM and enterprise apps via APIs, and manage deployment with testing, versioning and rollback.
Essential Skills
- Core architecture of a cloud-based contact center with AI capabilities
- Configuring channels and routing rules for voice, chat and messaging
- AI-powered call routing and skill-based assignment
- Conversational AI design including intents, entities and dialogue flows
- Agent assist features such as real-time suggestions and knowledge base integration
- Automation and workflow design with bots and task automation
- Data management, privacy and security controls for AI features
- Analytics and reporting including AI model monitoring and dashboards
- Integrations with CRM and enterprise apps via APIs and webhooks
- Deployment, testing and change management with versioning and rollback
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