ITIL-4-BRM Practice Test and Study Guide
PEOPLECERT ITIL-4-BRM Exam Specifications
- Exam Code:
- ITIL-4-BRM
- Exam Name:
- ITIL 4 Specialist: Business Relationship Management
- Provider:
- PEOPLECERT
- Time:
- 90 min
- Passing Percentage:
- 65%
- Version:
- 6.0
Question Types with Explanations
- 40 Single Select
40 Questions with Answers
- PDF Printable (Q & A)
- 3 Months
Key Features to Key Benefits
Real Exam-like Questions and Answers (40 total)
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Skills Covered in ITIL 4 Specialist: Business Relationship Management (ITIL-4-BRM)
ITIL 4 Specialist: Business Relationship Management emphasizes stakeholder analysis and engagement planning to map needs, enable value co-creation through outcome-based relationship design, and establish governance, roles, and accountability across the service relationship lifecycle. You’ll manage ongoing communications with diverse stakeholders, oversee the relationship lifecycle from initiation to sustainment, track performance with metrics and reporting for continual improvement, address conflicts and risk, and ensure services align with business strategy using customer insights to drive value delivery.
Essential Skills
- Stakeholder analysis and engagement planning to map needs and influence
- Value co-creation and outcome-based relationship design
- Communication strategies for diverse stakeholders and service users
- Relationship lifecycle management from initiation to sustainment
- Roles, governance and accountability in service relationships
- Relationship performance metrics, reporting and continual improvement
- Conflict resolution, negotiation and issue management
- Risk management and compliance considerations in business relationships
- Alignment of services and capabilities with business strategy and value delivery
- Customer insights, feedback loops, and service relationship improvement
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