ITIL-4-Specialist-Create-Deliver-and-Support Practice Test and Study Guide
PEOPLECERT ITIL-4-Specialist-Create-Deliver-and-Support Exam Specifications
- Exam Code:
- ITIL-4-Specialist-Create-Deliver-and-Support
- Exam Name:
- ITIL 4 Specialist: Create, Deliver and Support Exam
- Provider:
- PEOPLECERT
- Time:
- 90 min
- Passing Percentage:
- 70%
- Version:
- 13.0
Question Types
- 73 Single Select
73 Questions with Answers
- PDF Printable (Q & A)
- 3 Months
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Real Exam-like Questions and Answers (73 total)
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Skills Covered in ITIL 4 Specialist: Create, Deliver and Support Exam (ITIL-4-Specialist-Create-Deliver-and-Support)
In the ITIL 4 Specialist: Create, Deliver and Support exam, you learn how the service value system and value chain drive value and how to align demand with value streams through structured design, transition and deployment. You develop practical skills in incident and problem management, change and release control, establishing service level agreements and monitoring, coordinating end-to-end service delivery with governance and risk management, and driving continual improvement through measurement and knowledge management, while fostering collaboration with customers and other stakeholders.
Essential Skills
- Explain the service value system and service value chain and how they drive value creation
- Design and deliver products and services through structured design, transition, and deployment activities
- Integrate demand management with portfolio and pipeline planning to align work with value streams
- Consolidate knowledge and information through knowledge management to enable decision making
- Implement key practices for incident management, problem management, change control, and release management
- Establish and maintain service level agreements and monitoring to assure performance and outcomes
- Coordinate service delivery across design, transition and operation with effective governance and risk management
- Foster collaboration and relationship management with customers, providers, and stakeholders
- Drive continual improvement through measurement, feedback, and structured improvement initiatives
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